Table of Contents

1. EuroLeague Streaming

1.1  What is EuroLeagueTV?

1.2  Is EuroLeagueTV like Netflix?

2. Membership

2.1 How to purchase a membership

2.2 Membership types

2.3 Monthly pass

2.4 Season pass

2.5 Changing your subscription plan

2.6 Cancelling a subscription

2.7 Promotions 

3. Streaming Content

3.1 What live content is available on EuroLeagueTV?

3.2 What on-demand Video content is available on EuroLeague?

3.3 Is EuroLeagueTV available in all countries?

3.4 What languages is EuroLeagueTV available in?

3.5 How does multi-view work?

4. Devices

4.1  Can I view on multiple devices?

5. Account and Billing

5.1 How will I be charged for EuroLeagueTV?

5.2 What if my payment method isn’t accepted?

5.3 How Do I Reset My Password?

5.4  Viewing my invoice

5.5 How do I request my information from EuroLeague

5.6. How can I contact the EuroLeagueTV Team?

6. Troubleshooting Streaming & Technical Issues

6.1 Network Connectivity

6.2  Desktop Browser Issues

6.3  iPhone/iPad issues

6.4  Android issues

6.5. System Requirements

 

1. EuroLeague Streaming

1.1 What is EuroLeagueTV?
EuroLeagueTV is a digital subscription service that gives fans exclusive access to EuroLeagueTV Content including live streaming of games and on-demand videos.

EuroLeagueTV can be accessed using your favorite streaming devices, including mobile devices, or any personal computer.

1.2 Is EuroLeagueTV like Netflix?
There are many similarities between EuroLeagueTV and other streaming service providers such as Netflix, Hulu, Amazon Prime or HBO. Like those other content providers, EuroLeagueTV offers 24/7 on-demand access to a vast library of video. 

However, EuroLeagueTV also offers behind the scenes content as well as live streaming of all games from the Turkish Airlines EuroLeague and 7DAYS EuroCup.

2. Membership 

2.1 How to purchase a membership
EuroLeagueTV can only be purchased online at euroleague.tv. Unfortunately, we currently do not support in-app membership purchases. 

2.2 Membership types
EuroLeagueTV offers three membership types which can be subscribed to on a monthly or season pass. 

Premium membership - an all access pass to watch live games and on-demand videos from the Turkish Airlines EuroLeague and 7DAYS EuroCup. Plus much more including highlights, behind the scenes content and documentaries. 

EuroLeague membership - watch exclusive content from the Turkish Airlines EuroLeague including live games, on-demand videos, highlights and documentaries.

EuroCup membership - access to all the latest 7DAYS EuroCup content including live games, on-demand videos, clips and documentaries.

2.3 Monthly pass
A pay monthly membership package which auto-renews for an uninterrupted experience of EuroLeagueTV. 

2.4 Season pass
An annual membership which gives you 365 days of uninterrupted access to EuroLeagueTV. This membership auto-renews. 

2.5 Changing your subscription plan
You can upgrade or change your plan anytime via your account page.

2.6 Cancelling a subscription

You can cancel your subscription via your Account page on the website at any time. This can be found when logged in under the More dropdown menu. Please note this area is not accessible on the app.

If you cancel before your subscription period ends you will still be able to watch all EuroLeagueTV content until your account automatically closes at the end of your current billing period.

Payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched EuroLeagueTV content.

2.7 Promotions 

Promotion name: 25% off

Dates: 1 February 2020 – 10 March 2020

How discount is applied: Promo code required during the checkout process

Qualifiers: 25% off any monthly pass for the first month, available to new customers only

Exclusions: Promotion not applicable for annual season passes and existing customers. Purchases not available in the UK, US, Canada, Italy and Spain

Disclaimer: Unless otherwise stated overall terms and conditions apply

3. Streaming Content 

3.1 What live content is available on EuroLeagueTV?

EuroLeagueTV delivers exclusive live streaming for the Turkish Airlines EuroLeague and 7DAYS EuroCup. Please note, there are three membership packages which offer different levels of access to live streaming. 

3.2 What on-demand Video content is available on EuroLeague?

Video on-demand

Every game from the Turkish Airlines EuroLeague and 7DAYS EuroCup is available for full replay exclusively on EuroLeagueTV roughly 24 hours after they were originally streamed.

Original shows and series

EuroLeagueTV takes you inside the world of EuroLeague Basketball. All members enjoy access to exclusive original series going behind the scenes with the sport’s biggest names and teams, and unprecedented access reliving to the biggest events and moments all season long.

Advert free

Members can enjoy uninterrupted access to EuroLeagueTV as the platform is advert free. 

EuroLeague Basketball video vault

EuroLeague is also home to the exclusive EuroLeagueTV library, offering immediate access to an ever-growing archive of historical events and highlights.

3.3 Is EuroLeagueTV available in all countries?

EuroLeagueTV is a global product and is available in all countries except for Spain, Italy and United Kingdom.

See below for Information on how to stream EuroLeague in these countries:
In Spain, all games are exclusively available on DAZN
In Italy, all games are exclusively available on the Eurosport Player
In the UK, all games are exclusively available on the Eurosport Player
In Canada and the US, all games are exclusively available on FloSports.

Unfortunately, the app version of EuroLeague TV for Android and iOS devices is unavailable in the following countries:

Afghanistan, Albania, Andorra, Bangladesh, Barbados, Bhutan, Bosnia and Herzegovina, Brunei, Burundi, Cameroon, Canada, Central African Republic, Chad, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cote d'Ivoire, Cuba, Djibouti, Dominica, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Georgia, Grenada, Guinea, Guyana, Haiti, Iran, Iraq, Italy, Kiribati, Kosovo, Lesotho, Liberia, Libya, Liechtenstein, Macedonia, Madagascar, Malawi, Maldives, Marshall Islands, Mauritania, Federated States of Micronesia, Monaco, Mongolia, Montenegro, Morocco, Myanmar (formerly Burma), Nauru, North Korea, Palau, Palestine, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Serbia, Seychelles, Sierra Leone, Somalia, South Korea, Spain, Sudan, Suriname, Swaziland, Syria, Timor-Leste, Togo, Tonga, Tuvalu, United Kingdom, United States, Vanuatu, Western Sahara, Zambia.

From these countries, you will be able to access to EuroLeague TV only from mobile browser. 

3.4 What languages is EuroLeagueTV available in?

EuroLeagueTV currently is currently only available in English. 

3.5 How does multi-view work?

Users can view up to four live games at the same time using the multi-view function. Please note, this is not available for on demand videos.

4. Devices

EuroLeague TV is available on the following devices:

Desktop: PC and Mac - the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+
Mobile and Tablet Devices: Available on iOS and Android smartphones and tablets

Chrome Cast is available for the following devices:

Desktops through the Google Chrome browser
Mobiles and Tablets through the official EuroLeague TV app, this will appear under ‘Devices available’
For support on how to set up Chromecast, please visit Google’s support center.

4.1 Can I view EuroLeagueTV on multiple devices?
No – your EuroLeagueTV membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.

If you receive the following message “You are currently watching a video on another device” you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

 

5. Account and Billing

5.1 How will I be charged for EuroLeagueTV?
The following payment methods are accepted by EuroLeagueTV: 

VISA
MasterCard
American Express
Paypal
IAP

5.2 What if my payment method isn’t accepted?
If EuroLeagueTV has been unable to collect a payment please go to EuroLeagueTV account to update or change your payment method.

 

We will immediately verify the new information and if the charge is approved by your card issuer, you can continue enjoying EuroLeagueTV content.

5.3 How Do I Reset My Password?
If you have forgotten your password or need to unlock your account, go to the EuroLeagueTV login screen and click the link that says, “Forgot your username or password?”

 

Enter the email address associated with your EuroLeagueTV account and you will receive an email with a link to reset your password.

 

5.4 Viewing my invoice
To view your invoice, go to EuroLeagueTV /account. Within the section ‘Payment History’, click the ‘View’ button. 

 

5.5 How do I request my information from EuroLeague
Please contact us using the email account associated with your subscription. 

In the Email subject line state: “Right to Access under Art 15 GDPR”  and in the email state: “I hereby request all information I am entitled to under Article 15 GDPR that is associated with my account. If you have any further questions do not hesitate to contact me.” It is likely that someone might get back to you requesting further proof for identity verification.  You may also request for your information to be deleted.

 

5.6. How can I contact the EuroLeagueTV Team? 
Before contacting the EuroLeagueTV team, we would suggest searching our FAQs and help documentation for guidance on solving any issues. 

If you still have questions or concerns, you can reach our support team at [email protected] 

6. Troubleshooting Streaming & Technical Issues 

6.1 Network Connectivity

One of the most common issues seen by EuroLeagueTV users is that of weak and interrupted internet connectivity within their Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network
Close the browser that had EuroLeagueTV open / the EuroLeagueTV app
Shut down your device
Unplug your Wi-Fi router/modem from power for 1-2 minutes
Plug your Wi-Fi router/modem back into power
Restart device, open EuroLeagueTV app in browser
Improve your Wi-Fi Signal
Move to a more central location / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
Move router off the floor
Connect your computer directly to the modem
Close the browser that had EuroLeagueTV open
Shut down your computer
Unplug your modem from power for 1-2 minutes
Plug your modem back into power
Turn computer on, plug computer into modem via ethernet cable
Open EuroLeagueTV in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

6.2 Desktop Browser Issues

When trying to access a live EuroLeagueTV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of EuroLeagueTV, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

Chrome
Safari
Firefox
Edge  
Internet Explorer 11

6.3 iPhone/iPad issues 

For any issues on the iOS app please try to reinstall the app from your mobile device:

Check the app for any updates 

Remove the app from your device
Restart your device
Reinstall the app on your device
If fails again try switching Wi-Fi connect 
 

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

 

6.4 Android issues
For any issues on the Android app please try to reinstall the app from your mobile device:

Check the app for any updates 
Remove the app from your device
Restart your device 
Reinstall the app on your device
 

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

 

6.5. System Requirements

Minimum system requirements

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for EuroLeagueTV If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy EuroLeagueTV content at its highest video quality.

Minimum Windows requirements

Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
One of the following operating systems: Windows 10, Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, or Firefox v1.5 or above:
IE: http://www.microsoft.com/ie
Firefox: http://www.mozilla.com/firefox
Video adapter and monitor: Super VGA (1024x768) or higher

Minimum Mac requirements

PowerPC G3 600 MHz
Pentium III 1GHz with a minimum of 512MB of memory
Mac OS X 10.4+
Firefox v1.5+: http://www.mozilla.com/firefox
Video adapter and monitor: Super VGA (1024x768) or higher

Browser compatibility

EuroLeagueTV is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

Minimum mobile device requirements

Android OS 4.4 or above
iOS 11.2 or above